Our professional ethics
At Taurus Collections, we operate with integrity, transparency, and respect in every interaction. Our ethical approach ensures fair treatment of all parties while delivering results for our clients. We believe in responsible debt recovery—built on trust, professionalism, and compliance with all industry regulations.
ICO registered: Z2530888
Business debts only. We don't collect from consumers.
Taurus Collections believe that business practice should be both professional and ethical.
This not only makes good business sense in the long term but ensures that we act in a manner that positively reinforces the client’s reputation and standing. We believe that our clients, as well as the debtors, can rely upon our professional ethics when dealing with us.
Four things we never compromise on
They apply to every account, from a single invoice to a full ledger.
1
We protect your brand
Firm, polite and professional in every letter and call. Your customers are treated the way you’d want them treated.
2
We look for agreement first
With disputed debts we look at the evidence on both sides and mediate before any legal step is considered.
3
We are clear about fees
You know what you’ll pay before we start. No hourly charges and no hidden costs.
4
We handle data properly
We’re registered with the ICO (Z2530888) and process your customers’ data in line with UK data protection law.
Our values
Honesty and integrity
‘Our staff act with the utmost honesty and truthfulness in all matters.’
Respect
‘Do to others as you want them to do to you.’
Service
‘Nobody likes poor service; we give our word and stick to it.’
Excellence
‘We take pride in providing a professional and commercially driven service.’
Technology
‘Enables businesses to operate efficiently. Our online service giving 24/7 access enables a company to efficiently manage their own time.’
Environment
‘We always work towards a responsible approach to consumption of natural resources..’
How we contact your customers
We contact debtors as Taurus Collections, acting for you. Third-party contact is often what moves an invoice to the top of the pile, without you being the one applying pressure.
- Contact by letter, phone and email at reasonable times
- No threats, no misleading statements, no shouting
- Disputes paused and looked at properly
- Every action logged in your online tracker
Hand the chasing over to us
Send us the overdue invoice today. We check the debtor’s credit for free, start contact straight away, and you only pay commission on what we collect.
