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International Debt Collection for a Medical Equipment Supplier

A UK-based medical equipment supplier had been supplying products to a healthcare business in the USA. The customer had received the equipment and related services, but several invoices remained unpaid after the agreed payment dates.
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Industry

Medical equipment

Debtor

A healthcare business in the USA

Debt type

Overdue invoices

Service

International debt collection

The challenge

  • Overdue Invoices: Several invoices for supplied medical equipment remained unpaid beyond the agreed payment terms.
  • International Recovery: The debtor was based in the USA, making the recovery process more complex than dealing with a UK-based customer.
  • Repeated Payment Requests: Previous attempts to obtain payment had not produced a satisfactory resolution.
  • Customer Relationship: The supplier wanted to recover the outstanding balance while maintaining professional communication with its customer.

Our approach

  • Account Review: Taurus reviewed the outstanding invoices, delivery documentation and relevant customer correspondence.
  • Direct Contact: The US-based customer was contacted regarding the outstanding balance.
  • Reason for Non-Payment: Communication focused on establishing whether there were any issues with the supplied equipment or invoices that were preventing payment.
  • Regular Follow-Ups: The account was followed up consistently to maintain progress and encourage resolution.
  • Client Updates: The UK supplier was kept informed throughout the recovery process.
International Debt Collection for a Medical Equipment Supplier

The result

  • Structured Recovery: The account was moved into a dedicated international debt recovery process.
  • Improved Communication: Direct communication provided a clearer opportunity to address the outstanding account.
  • Reduced Workload: The supplier no longer had to repeatedly chase the overseas customer itself.
  • Progress Towards Resolution: The account was actively progressed while keeping the relationship with the customer professional.

Background

The supplier’s internal credit control team had contacted the customer several times, but payment was still outstanding. With the debtor based overseas, the UK company wanted professional assistance to progress the account without having to manage the international recovery process itself.

Conclusion

Medical equipment suppliers can face significant administrative and cash-flow pressure when overseas customers delay payment.

International debt collection support can help UK suppliers pursue overdue commercial invoices from US customers while allowing their internal teams to concentrate on supplying customers and managing the wider business.

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